Bookwits Sign: preparation through completed evidence
In this chapter (27)
- Where to find this workflow and its controls
- The Bookwits Sign data model
- Quick Start (What to Do First)
- Working through the module
- 1) Create a New Signing Request
- 2) Upload Documents
- 3) Add Recipients
- 4) Choose Simultaneous or Ordered Signing
- 5) Place Signature and Completion Fields
- 6) Review the Email Message and Send
- 7) Track Status and Activity
- 8) Resend Signing Links and Send Reminders
- 9) Understand Completed PDFs and Completion Certificates
- 10) Void, Decline, Expire, Archive, or Duplicate
- 11) Use Sign Templates
- 12) Use Categories and Filters
- Security and audit trail
- Practical workflow examples
- Troubleshooting (Common Beginner Issues)
- Glossary
- Use a final pre-send check, recipient by recipient
- What a signer needs to do
- Know whose turn it is
- Correct a completed record through a new version
- Worked example: a company agreement with two signers and one copy recipient
- Current application screen examples
- Owner, Admin and Member: permissions for this workflow
Where to find this workflow and its controls
Choose Sign in the sidebar, or a client's Sign profile tab. Search and Filters are near the list heading. The status row includes All, Drafts, Awaiting, Completed and Archived. Request signatures and Use a template are in the action area on the right.
A signing request moves through preparation, document/recipient setup and the field designer before sending. Open an existing transaction for its details and recipient progress; opening a completed document is not the same as editing a new draft.
A signer uses their recipient email link, reviews the document and completes the required fields. The staff transaction page, designer and recipient signing page have different purposes and permissions.
Owner, Admin and Member: access, restrictions and exceptions for this chapter
The Bookwits Sign data model
Quick Start (What to Do First)
Working through the module
1) Create a New Signing Request
A signing request is a package containing documents, recipients and assigned fields. Create a clearly named draft so you can prepare and review the complete package before contacting anyone. The request title should identify the engagement and version, not just say “Please sign.”
For example, “Thompson Consulting — 2026 engagement letter” distinguishes this agreement from Sarah’s personal-tax authorization. Saving the draft is preparation, not delivery. Inspect all documents and signers before sending, because a sent package must preserve a consistent signing record and is not an ordinary freely editable working document.
- Choose Sign in the left sidebar, then New Signing Request above the requests. Start a new request for the actual package you need signed; do not overwrite an unrelated completed request.
- Give the request a name identifying its purpose and period, such as “Maple Grove — 2026 engagement letter”. Review the client connection and signing mode: simultaneous for independent signers, ordered when one signer must finish before another proceeds.
- Keep the request in draft while preparing it. Add the documents, real recipients and each signer’s fields in their respective sections. Creating a request name alone does not send a usable signing package.
- Review every page and recipient before the final send action. After saving a draft, find it in the draft requests and reopen it to continue preparation; do not create another request merely because you closed the editor.
The signing request appears in your list as a draft. Drafts can still be edited. After the request is sent, document and field edits are restricted so the signing record stays consistent.
2) Upload Documents
The signing copy must contain the final intended document. Check the rendered pages after upload or conversion: the right filename does not guarantee correct contents, page order or legibility. Remove and replace the wrong file while the request is still a draft.
For example, a two-page engagement letter should include its pricing and signature page, not just the first page. If conversion changes a table or pushes the signature area onto another page, correct the source or upload a verified PDF before placing fields. Otherwise the recipient may be asked to sign incomplete or misleading material.
Bookwits Sign is designed around PDFs for signing. Supported upload workflows can convert common document types such as TXT and DOCX to PDF during upload, then store the signing copy as a PDF for field placement and completion.
- In Sign, open the intended draft request and its Uploaded documents area. Confirm the request’s name/client before selecting files.
- Use the upload control to select the final document version from your device. Wait for upload/conversion to finish before placing fields; a filename in a selection dialog is not a completed upload.
- Open the preview and inspect every page, including orientation, page order and readable text. Remove an incorrect draft file and add the correct version before continuing to recipients and fields.
- After replacing or rearranging documents, inspect the field placements again. A field at the right position on an old page may be wrong on the replacement page.
3) Add Recipients
Recipients describe the actual people who must sign or receive a completed copy. Decide which role each person needs and whether signatures must happen in sequence. A copy recipient is not a signer, and a shared email address is not a substitute for confirming individual authority.
For example, Sarah signs the company engagement letter and the controller receives the completed copy. If two directors must sign, add each as a signer and assign each their own fields. Review spelling and addresses before sending; forwarding one person’s signing link to another does not correct an incorrect recipient setup.
- Needs to sign: receives a signing link and must complete assigned fields.
- Receives a copy: receives the completed document after the signing request is finished, but does not sign.
- Open the draft signing request and locate Recipients. Add the person’s own full name and email; compare the address with the engagement information before saving.
- Choose whether the person needs to sign or only receives a copy. A copy recipient should not be treated as a signer, and a signer must have the appropriate assigned completion fields.
- For ordered signing, set the recipients’ order deliberately. For example, a first director can sign before a second director is invited to act. Recheck the order after adding or removing anyone.
- Save the recipients and select each signer while placing fields in the document. If the intended recipient changes, review their email and field ownership together rather than changing only the visible name.
4) Choose Simultaneous or Ordered Signing
Use simultaneous signing when all signers can receive the document at the same time. This is usually faster for simple forms, consent documents, and cases where the order does not matter.
Use ordered signing when one person must sign before the next person receives their signing link. This is useful for approvals, internal review flows, spouse/director sequencing, or documents where earlier signatures should be visible to later signers.
- In simultaneous signing, all current signers can receive the request at once.
- In ordered signing, only the current order group receives the active signing link.
- After the current signer completes, the next recipient in the order can be notified.
- Recipients who only receive a copy are not asked to complete fields.
5) Place Signature and Completion Fields
A field tells a particular recipient what to complete at a particular place. Review its type, owner, location and required setting together. A visible box on the right page is still wrong if it belongs to the other signer.
For example, Sarah’s signature, printed name and signing date belong to Sarah’s recipient identity. A second director needs a separate set. Inspect every page under each recipient selection before sending, including checkboxes and initials. A non-editable label supplies instructions; it should not be mistaken for an answer field the client can fill.
- Signature: captures the signer’s signature.
- Initials: captures initials for pages or clauses.
- Date / Date signed: adds the relevant date.
- Full name / Email / Company name / Title: fills identity fields.
- Text field: lets the signer type a short answer.
- Checkbox: lets the signer confirm an option or acknowledgement.
- Label: adds non-editable helper text or instructions.
- Open the document preview inside the draft request and choose the signer whose fields you are placing. Confirm the selected recipient before adding the first field.
- Select the field type needed at that location: signature, initials, date, text or checkbox as offered. Use a text field for a typed answer, not a signature field that merely looks like a blank line.
- Place the field on the correct page, adjust its size and review its required setting. Keep it inside the page and away from text the signer needs to read.
- Repeat for the remaining fields and signers, then inspect the package one recipient at a time. A field assigned to one person does not satisfy another signer’s required action.
- Save the draft changes and perform the final recipient/page review before sending. If a document is replaced, recheck all affected positions rather than assuming old placements still fit.
6) Review the Email Message and Send
Sending turns the prepared draft into a real request to the selected people. Review the message as a client would: it should explain the document, the expected action and any relevant deadline. Check recipients and fields before using Send.
For example, explain that the company engagement letter covers monthly bookkeeping and ask Sarah to review all pages before signing. Do not describe it as a completed tax filing or send the wrong year’s agreement. After sending, inspect request and recipient status instead of clicking again because the email has not appeared immediately.
- Open the prepared request in Sign and read the email subject/message the recipients will receive. Explain what the package is and what action is expected; remove unrelated wording from any template.
- Check every recipient’s email, role and order, then select each signer and inspect their required fields across all documents. Verify the final document versions at the same time.
- Use Send once when the package is ready, then wait for the outcome and inspect its status/activity. Do not click repeatedly while the request is processing.
- Track the request after sending. Sent/awaiting does not mean signed, and signed does not mean a tax return was filed. For a mistaken package, use the permitted stop/correction process rather than asking the recipient to sign incorrect information.
Each signer receives an email with a secure access link. They open the document, review the content, complete their assigned fields, and submit their signature. Recipients who only receive a copy do not sign; they receive the completed documents after the request is finished.
7) Track Status and Activity
Request status and individual recipient status answer different questions. Viewed means someone opened the material, not that they signed. Partially signed means at least one required signer still needs to finish. Read Activity to understand the sequence rather than relying on the latest email alone.
For example, Sarah may have completed her step while the second director is still waiting on an earlier order group. Review who can act now before sending a reminder. When the package completes, inspect the final signed document and completion certificate; an earlier viewed event is not evidence of that completed outcome.
- Draft: not sent yet and still editable.
- Sent / Awaiting: sent to at least one recipient.
- Viewed: a recipient opened the document.
- Partially signed: at least one signer has completed, but not all required signers are done.
- Completed: all required signers have completed the request.
- Declined: a recipient declined to sign.
- Expired: the active signing link expired before completion.
- Cancelled: the sender voided or cancelled the signing request.
8) Resend Signing Links and Send Reminders
Use resend when a recipient cannot find the original email, their link needs to be refreshed, or you want to send the request again to a pending signer.
Use reminders when a pending signer has not completed the request. Reminders should only go to recipients who still need to act.
- Signed recipients are skipped.
- Recipients who only receive a copy are skipped.
- In ordered signing, only the current signing order is reminded or resent.
- Cancelled, declined, completed, and expired requests should be handled carefully because they are no longer normal active signing flows.
9) Understand Completed PDFs and Completion Certificates
Once all required signers complete the request, Bookwits Sign generates the completed signed PDF and a completion certificate. The completed PDF shows the final document with signature fields applied. The certificate records the key signing details and audit trail.
- Signing request ID and certificate ID
- Status, subject, document count, page count, and signing type
- Sender name and email
- Signer names, recipient types, signing order, and status
- Sent, viewed, signed, declined, and completed timestamps where available
- IP address and user agent where captured
- Original document and signed document SHA-256 hashes for integrity tracking
- Open Sign, find the completed request and verify its client, subject and completion state. Do not use the original draft file as evidence of completed signing.
- Open the completed documents and inspect the signatures and pages. Use the signed-PDF download control to retain the completed document through your firm’s approved filing process.
- Download the completion certificate where available if your process requires the signing evidence. Keep it with the corresponding signed package, not a similarly named request for another year.
- If the request is not complete, inspect which recipients/actions remain outstanding. A copy of an unsigned document or an outgoing email is not a substitute for the completed output.
10) Void, Decline, Expire, Archive, or Duplicate
A recipient can decline when they do not want to sign. The signing request is marked declined and the sender can review the decline reason.
Use void/cancel when the sender wants to stop a request that should no longer be signed, such as when the wrong document was sent.
A request can expire when the signing link is no longer valid. If the request still needs to be signed, create a new version or use the appropriate resend or reopen workflow supported in your setup.
Archive old requests to keep the main list clean without deleting useful signing history.
Duplicate a completed, declined, expired, or cancelled request when you need a new editable version using similar documents, recipients, or fields.
11) Use Sign Templates
Use templates for documents you send repeatedly, such as engagement letters, authorization forms, bookkeeping agreements, onboarding forms, annual consent forms, and internal approval documents.
A template is a reusable setup. It can store the document structure, field placement, signing roles, signing order, category, and default email message. When you use a template, you create a new signing request from it and then add the real recipient names and email addresses.
Templates do not always need real names or emails. Instead, use roles such as Client, Spouse, Director, Officer, Internal Reviewer, or Copy Recipient. When creating a live signing request from the template, replace those roles with the actual people.
- Choose Templates → Sign from the left navigation and open the template-creation control. Name the reusable package by its purpose rather than by one client’s current engagement.
- Add the reusable document and review its pages. Use recipient roles where the template supports them, such as Client or Director, instead of embedding an unrelated person’s real email.
- Place and assign the required fields for each role, then save the template. Keep client-specific amounts, dates and instructions out of generic content unless they are intentionally replaced for each request.
- Create a real signing request from the template, enter the actual people and review the full package before sending. Editing a template does not automatically correct a request that was already sent.
12) Use Categories and Filters
Categories classify requests; filters narrow the list you are reviewing. Use them to distinguish document purposes and active versus completed work without changing the contents of a signed package. An archived request may be absent from the ordinary active view.
For example, classify engagement letters separately from tax authorizations, then inspect Awaiting requests to plan follow-up. If Sarah’s signed agreement seems missing, check Completed, Archived, category filters and search before creating a duplicate. Creating a new signing request is a new workflow, not a way to recover a hidden result.
- Drafts: requests still being prepared.
- Awaiting: requests waiting on recipients.
- Completed: finished requests with signed documents.
- Archived: older requests hidden from the active list.
- Category filters: document type, workflow, or department grouping.
Security and audit trail
Each signer receives a recipient-specific signing link. The link should not be forwarded. If a recipient cannot find the email, use resend instead of asking them to share someone else’s link.
Each recipient has their own signing status and access flow. This helps track who has been sent the request, who viewed it, who completed it, and who still needs to act.
Bookwits records important signing events such as request creation, email sent, document viewed, field completed, signature applied, recipient declined, request completed, signed document generated, and completion certificate generated.
Original and completed documents can be tracked with SHA-256 hashes. A hash is a digital fingerprint of the file; if the file changes, the hash changes. This helps show whether the stored document is the same file that was recorded at signing time.
After completion, the signed PDF and completion certificate should be treated as business records. They help your firm answer questions later, such as “Which document was signed?”, “Who signed it?”, “When did they sign?”, and “What was the signing sequence?”.
- Confirm recipient email addresses before sending.
- Do not ask clients to forward signing links.
- Use resend for a specific pending recipient when needed.
- Void or cancel a request if the wrong document was sent.
- Archive completed requests instead of deleting business records.
- Use templates to reduce field-placement mistakes in repeat workflows.
Practical workflow examples
- Open Sign in the left sidebar and use its new signing-request control. Name the request “2026 Engagement Letter — Emma Laurent” and connect it to Emma’s correct client record where offered. The request name is for identification; it is not the document being signed.
- In the document area, upload the final engagement-letter PDF and inspect its pages. Confirm the client name, scope and fee in the document itself before adding signature fields.
- Add Emma as a recipient with Needs to sign and check her own email address. Place her signature and the relevant name, title, company and signing-date fields on the correct pages, assigning each field to her rather than to a copy recipient.
- Review the recipient list, required fields and email wording. Send once when approved, then find the request in Awaiting. Sent/awaiting means a signature is still outstanding; it is not a completed engagement letter.
- After completion, open the finished request, inspect the signed PDF and download the completed document and certificate where provided. Store the evidence in the intended engagement folder.
- Create the request from Sign, upload the approved document and choose ordered signing in the signing-order control. Use this only when one director must finish before the other is invited to sign.
- Add the first director with order 1 and the second with order 2. Verify each person’s actual email and signing authority. A display name alone is not enough to distinguish two recipients.
- Place and assign each director’s own signature/date fields. Review the document while selecting each recipient in turn, so the first person is not responsible for the second person’s fields.
- Send after the final review and track the first director’s progress. The second director’s signing turn follows completion by the first; an ordered request should not be treated as a simultaneous request.
- After both finish, review the completed request and output. If a recipient has not progressed, inspect the current order/status before reminding the wrong person or creating a duplicate request.
- Open the signing-template area and add a template named “Annual Client Authorization”. Upload the reusable document intended for that authorization, not a previously signed client’s PDF.
- Define recipient roles such as Client and Spouse only when both are required by that document. These are template placeholders; they are not permission to send one person’s private material to another.
- Place signature, initials, signing date and acknowledgement checkboxes as needed, assigning each to the correct role. Review mandatory fields and signing order before saving the template.
- For the next year, create a new request from this template. Replace every role with the actual recipient’s name/email, verify the document and period, then complete the request’s pre-send review. A saved template does not send an annual request automatically.
Troubleshooting (Common Beginner Issues)
- Confirm at least one document has been uploaded.
- Confirm every signer has a name and email address.
- Confirm every “Needs to sign” recipient has at least one required field.
- Confirm required fields are assigned to the correct recipient.
- Void or cancel the request if the wrong document or recipient was used.
- Duplicate the request or create a new draft with the correct recipient.
- Do not ask recipients to forward signing links.
- Check the signing request activity.
- Confirm the email address is correct.
- Use resend for that pending recipient.
- Ask them to check spam/junk folders if needed.
- Return to the draft before sending and correct field placement.
- Use recipient colours to verify who owns each field.
- If the request was already sent, void/cancel and create a corrected version.
- Completed requests should not be edited.
- Duplicate the request to create a new editable version.
- Send the corrected version as a new signing request.
Glossary
Use a final pre-send check, recipient by recipient
- Open every document and check its version, page order and readable conversion. A correct filename can still contain an outdated agreement.
- Review each person’s name, email, role and signing order. Copy recipients are not signers.
- Select each signer in turn and inspect their assigned fields on every page. Check position, size, field type and required status.
- Confirm the subject and message describe the package and any deadline clearly.
- Send only after these checks. If the document or recipient is wrong after sending, use the appropriate stop/corrected-request workflow rather than asking the recipient to ignore incorrect fields.
What a signer needs to do
Open your own signing email, review all documents and complete the fields assigned to you. A signature field, initials, checkbox and text answer are different requirements; completing one does not fill all the others. Use the completion action and wait for its result. Do not forward the secure link to another signer or let another person use your link to sign on their behalf.
Know whose turn it is
In ordered signing, a later recipient can be waiting because an earlier order group has not finished. Repeatedly sending reminders to everyone does not remove the sequence. Check recipient-level status as well as the package status. Viewed means opened, not signed; partially signed means more required signers remain.
Correct a completed record through a new version
Keep the completed signed PDF and completion certificate together. If the agreement must change, create/duplicate a new request and clearly explain that it is a corrected version. Do not edit the downloaded signed file and represent it as the original completed record. Retain the previous version according to the firm’s policy.
Signing evidence records the workflow and document integrity; it is not a blanket guarantee that every document is appropriate or legally sufficient for every use. Your firm remains responsible for the document, the recipient’s authority and any special signing requirements.
Worked example: a company agreement with two signers and one copy recipient
Prepare the final agreement for Thompson Consulting and upload every required page. Sarah and a second authorized director need to sign; the controller only receives a completed copy. Add these roles explicitly. If both directors may act independently, use simultaneous signing. If the second must follow the first, review the ordered groups instead.
Select Sarah and place her required signature, name and date fields. Select the second director and place their separate fields. Scan every document under each recipient selection. A field that looks correct on the page but belongs to Sarah cannot serve as the other director’s signature. The controller should not be assigned required signing fields merely to receive a copy.
Read the email and recipient addresses before sending. Afterward, interpret recipient-level progress: one signer’s Viewed status is not a signed package. When all required steps finish, review the completed PDF and certificate together. If the agreement’s substance must change afterward, prepare a clearly identified corrected version through a new request and retain the original according to policy. Do not edit a downloaded signed PDF and represent it as the unchanged completed record.
Current application screen examples
Owner, Admin and Member: permissions for this workflow
A Member’s Sign list and signing search results contain transactions created by that Member; Owner/Admin can review team-wide transactions. All-task visibility or shared-client access does not open a colleague’s signing transaction. Sending/resending and other envelope actions still depend on the transaction’s state and enabled capabilities. Billing, payment-portal and credit-purchase actions belong to the Owner; being an Admin or able to send for signature is not billing access.
Compare all staff roles, feature restrictions and exceptions